Intro:
One evening, around dinner time, I was craving for C****h's Chicken and looked online for a location near me.  But the website was so crappy, and my rage motivated me to write to the customer service.  Today I found their response to my email...

Dear Mr. K*****: (apparently they thought I was a guy)

At the C****h's Guest Response Line, we received your comments 
today regarding the recent changes made to our web-site. We 
genuinely apologize for your dissatisfaction and appreciate your 
taking the time to write us.  Your comments have been forwarded to 
our Marketing Department to make them aware of your concerns. 

Our site was developed to be a marketing promotional tool, so it 
involves audio, video, and imagery to make a more immersive 
marketing experience. Because of this, the site is targeted at a 
higher-bandwidth user but is optimized so that lower-bandwidth 
users can still navigate and use the site.

If you have any other concerns or comments, please do not hesitate 
to share them with us.  We are committed to earning your loyalty. 
Thank you, Mr. K*****, for sharing your comments.  We look 
forward to serving you in the future.


Sincerely,

xxxxx
C****h's Guest Response Line

P.S.  Please retain your Thread ID in your message body.  This 
will help us locate your information should you need us again.

[THREAD ID:1-EQNW9I]

-----Original Message-----

From:  
Sent:  3/18/2006 08:09:30 PM
To:  "C****h's Support" <c****hs.support@xx.xx.com>
Subject:  C****h's Web Form Email Message

This is the stupidest website i've ever been to.  Your store 
locator is incorrect, and does not even give the address of the 
restaurant.  Why on earth would I need macromedia flash 8 to go to 
C****h's chicken website?  It's C****h's chicken for god's sake.  Half 
of the customers probably does not even have computers! The other 
half can't get to the site because it's too high tech.  What on 
earth were you guys thinking??? You can get a much better website 
for free!  You just wasted thousands of dollars for this website's 
design.  Someone should get fired for this stupid decision.